Privacy Policy

1. Introduction

This Privacy Policy explains how FreightFloo, operated by Feresu Logistics LLC, collects, uses and protects your personal information when you use our website and services.

2. Information we collect

• Account information: name, email, password and role (shipper, carrier, partner).
• Profile information: contact details, addresses, company details, tax or compliance information.
• Usage information: pages viewed, actions taken, device information, approximate location.
• Payment information: processed by third-party payment providers; we do not store full card numbers.
• Communication: messages sent through the platform and emails you send to us.

3. How we use your information

• To create and maintain your account.
• To match shippers, carriers and partners.
• To process payments and calculate fees and earnings.
• To send notifications about bids, bookings, messages and payouts.
• To improve the platform and prevent fraud or abuse.

4. Legal bases for processing

We process your information where it is necessary:

• To perform our contract with you (providing the marketplace and related services).
• To comply with legal obligations (e.g. accounting, compliance).
• For our legitimate interests (improving the platform, preventing fraud), where those interests are not overridden by your rights.

5. Sharing of information

We may share your information with:

• Other users, when necessary to complete shipments (e.g. contact details between shippers and carriers after booking).
• Service providers that help us run the platform (hosting, payments, analytics, email delivery).
• Law enforcement or regulators, if required by law.

6. Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember preferences and understand how the platform is used. See our Cookie Policy for more details.

7. Data retention

We keep your information for as long as your account is active and as required to comply with our legal obligations, resolve disputes and enforce our agreements. We may retain certain aggregated or de-identified data for longer.

8. Your rights

Depending on where you live, you may have rights to:

• Access, correct or delete your personal information.
• Object to or restrict certain types of processing.
• Export your data in a portable format.

To exercise these rights, contact support@freightfloo.com.

9. Security

We use reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Changes become effective when posted.

11. Contact

If you have questions about this Privacy Policy, please contact us at support@freightfloo.com.